Agenda

 

Time
Title
0900 Registration
0945 Contract Management
 
  • Achieving Value for Money
  • Aggregation
1010 Managing Service Delivery
 
  • Contract Administration
  • Managing Change
1030 Critical Success Factors
1050 Customer – Provider Interface
1110 Tea & Coffee
1130 Contract Management Lifecycle
1145 Service Level Management
1200 Measuring Quality
 
  • Benchmarking
1230 Lunch
1315 Risk
1340 Managing the Relationship
 
  • Communication Levels
  • Assessing the Relationship
  • Handling Problems
  • Escalation Procedures
1420 Contract Administration
 
  • Contract Maintenance
1450 Seeking Improvements
 
  • Incentives
  • Continuous Improvement
  • Added Value
  • Drivers for Change
  • Types of Change
1530 Q&A
1600 Close

Agenda may be subject to change