| Time | Title |
|---|---|
| 0830 | Registration & Coffee |
| 0915 | What is a Specification? |
| 0930 | Who Needs to be involved? |
| 0945 | When Do You Produce It? |
| 1000 | Information Services |
| 1010 | Developing the Requirement |
| 1040 | Tea & Coffee |
| 1100 | Service Levels/KPIs |
| 1115 | Producing the Specifications |
| 1145 | Mandatory Requirements |
| 1200 | Functional and Desirable Requirements |
| 1215 | Performance Requirements |
| 1230 | Evaluation Issues |
| 1245 | Q & A |
| 1300 | Close |
*Agenda subject to change